Motivated individual pursuing a career in IT and ready to advance professionally, while positively impacting the world. Well-organized, reliable and proficient in Office365. Articulate communicator and hardworking team player with excellent planning and problem-solving abilities.

Bringing strong desire to learn, customer support training and computer proficiency to a new position.

Jun-2019 - Aug-2019 Transport Officer @ Diamond Logistics Harrow, London

Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels

Organized records for 5 drivers, schedules for them and completed 100-150 orders a day

Formed strategic partnerships, established metrics and participated in complex negotiations

Investigated and resolved customer complaints to foster satisfaction

Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards

Apr-2018 - Jun-2019 Facilities Support Assistant @ Resource For London, London

Welcomed visitors to office, communicated arrival to team and managed visit expectations

Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members

Managed approximately 5-15 events a day

Supported marketing programs and campaigns with content and messaging to drive demand

Collected requirements from end-customers and business partners for product upgrades, added features and new product development

Feb-2014 - Aug-2017 Conference Sales Co-ordinator @ Thistle Euston Hotel, London

Evaluated existing plans, processes and events planning services to identify opportunities for improvement

Managed approximately 30 incoming calls and emails per day from customers

Developed standard operating procedures and document workflows for current and future process steps

Supervised production planning while using appropriate tools and analysis for smooth production output

Welcomed visitors to office, communicated arrival to team and managed visit expectations